Returns & Exchanges

At Odessa, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy on all eligible items. If your order isn't quite right, simply follow our streamlined process for a quick refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Attach the Label

  Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return package.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking receipt; we will process your refund within 5-7 business days of arrival.